Last updated: 4 June 2026

This Privacy Policy explains how The Cushion Company (“we”, “us”, “our”) — operated by The Cover and Cushion Trading — collects, uses, holds and discloses your personal information when you visit thecushioncompany.com.au or purchase from us.

By using our website and services, you consent to the collection and use of your information as described in this policy.

1. Information we collect

We may collect the following types of personal information:

  • Contact and order details — your name, email address, phone number, billing and delivery address, and the details of your order.
  • Payment information — processed securely by our third-party payment providers. We do not store full card numbers on our own systems.
  • Communications — messages you send us via email, live chat, phone, or our contact forms.
  • Technical and usage data — your IP address, browser type, device information, and how you interact with our website, collected automatically through cookies and similar technologies.

We collect this information directly from you when you place an order, contact us, or use our website, and automatically as you browse.

2. How we use your information

We use your personal information to:

  • process, fulfil and deliver your orders;
  • communicate with you about your order, enquiries, and customer service matters;
  • operate, maintain and improve our website and products;
  • send you marketing and promotional communications where permitted (see section 4);
  • detect and prevent fraud and misuse; and
  • meet our legal and regulatory obligations.

We may use your information for any purpose reasonably related to the above, or for any other purpose you would reasonably expect.

3. Cookies and tracking technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyse traffic, and support advertising and remarketing. These may include cookies set by third parties such as analytics and advertising providers.

You can manage or disable cookies through your browser settings, though some parts of the website may not function properly if you do.

4. Marketing communications

Where permitted, we may send you marketing communications about our products, offers and news by email or other channels. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We will continue to send you transactional and service messages relating to your orders regardless of your marketing preferences.

5. Disclosure to third parties

We may share your personal information with:

  • service providers who help us operate our business — including payment processors, delivery and logistics partners, IT and hosting providers, email and live-chat platforms, and analytics and advertising providers;
  • professional advisers, regulators and authorities where required or permitted by law; and
  • other parties in connection with a sale, restructure or transfer of our business.

Some of these providers may be located, or store data, outside Australia. By using our services you acknowledge that your information may be processed overseas, and that overseas recipients may not be subject to the same privacy laws as Australia.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to operate our business, and to meet our legal, accounting and reporting obligations. We may retain information for longer where reasonably required.

8. Your rights

Under the Australian Privacy Principles, you may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. We may need to verify your identity before acting on a request, and in some cases we may decline a request where permitted by law.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and changes take effect when posted.

11. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

The Cushion Company
Email: service@thecushioncompany.com.au
Website: thecushioncompany.com.au